Two visitors of Dale Hill

Dale Hill has two visitors the week. One was from Britain who stayed on Tuesday, and the other one was from AA staying on Thurday.
Dale Hill, tried to ensure every guest has a great time. We have much confidence about our great product - we are lucky enough to have continued investment from Paul and Jennifer Gibbons - the owners of the Leaderboard group.

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But I was a little bit nervous because, as always, these visits are unannounced as the inspectors stay as mystery guests. During their stay they try to test every service we offer, sometimes they even play the part of a difficult guest, but more often than not they appear to be a normal business traveller and they blend in.
Now, there is one person who is more nervous than me about an inspector's visit, and that is the chef,  particularly with the AA inspectors as they operate the rosette programme which is an assessment of the quality of the food served. Dale Hill has one AA Rosette and a Silver Award from Visit Britain, and every time we have an inspection these awards are at stake.
I can see the chef walking through the reception out of the corner of my eye; he is anxiously looking in my direction to see if he can glean any information from my demeanour that the meeting is going well. However, we have not reached that point yet.

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The first job is a walk around the property to check a random selection of rooms and the public areas to ensure there is consistency in all parts of the hotel. 
Actually, the fact showed that we are fortunate to have a constant programme of refurbishment and redecoration, and since the last inspection the TVs have been upgraded, all the bedrooms have been re-painted, the beds now have duvets, the hotel's outside has been re-painted, and the biggest improvement of all - the works on the drive and car park have been started. I was sure all these points had been noted by both of the inspectors.